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Information

Frequently asked questions

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Privacy 

Your privacy is something that I take very seriously. Any information you provide to me on the quote forms or email is held with strict confidence and will not be passed on to any third parties.

How do I use your personal information?

  • Communicate with you

  • Fulfil any orders placed

  • Processing your payment

  • Arranging for shipping

  • Providing you with invoices

  • Order confirmation

Postage & Delivery

All my portraits and custom gifts are handled with extreme care and posted via Royal Mail First Class. Your package should arrive within 2-4 working days. Non custom products are posted with UK standard delivery, 5-7 working days from the dispatched date.

Terms & Conditions

By visiting my site and/ or purchasing something from me, you engage in my "Service" and agree to be bound by the following terms and conditions.

  1. Jennifer Cheng retains all rights to all artwork produced, even those sold and commissioned.

  2. Jennifer Cheng retains the right to make reproductions of any artwork created unless the customer has purchased the full rights to the artwork  (this is in addition to simply purchasing the original piece).

  3. Purchased artwork may not be resold or reproduced for profit in any way without the artist's written permission.

  4. The designs and content rights of this website is owned by Pencil to Portrait. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent.

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